TY  - BOOK
AU  - Haksever,Cengiz
AU  - Render,Barry
AU  - Russell,Roberta S.
AU  - Murdick,Robert G.
TI  - Service management and operations
SN  - 8129700271 :
PY  - 2005///
CY  - Delhi
PB  - Pearson Education
KW  - Service industries
KW  - Management
KW  - sears
N1  - Includes bibliographic references and index
ER  -