@book{11246,
	author = {Anupindi, Ravi ...(et al.)},
	title = {Managing business process flows.},
	publisher = {Pearson Education,},
	year = {1999.},
	address = {Dehli :},
	edition = {1st.},
	note = {Includes indexAccompanied by Student Version CD-ROM available on request at the Reader Services Desk.}
}