Kasavana, Michael L. <br/><br/>
Managing  front office operations. 

 - 4th edition. 
 - Michigan :  Educational Institute,  1995. 
 - 487pages. 
<br/><br/><label>ISBN: </label>0866120785 
<br/><br/><label>Subjects--Topical Terms: </label><br/>front office hotel receptionist hotel management.