TY  - BOOK
AU  - Messenger,Sally
AU  - SHAW,Humphrey
TI  - Hospitality management: case study assignments. 
SN  - 0333546830
PY  - 1991///
CY  - London
PB  - Macmillan
KW  - hospitality management
KW  - Marketing
KW  - operations management
KW  - Human capital
KW  - sears
ER  -