Ford, Charlotte. <br/><br/>
Crash course in reference / 
by Charlotte Ford. 
 - Westport, Conn. :  Libraries Unlimited,  2008. 
 - xi, 143 pages :  illustrations ;  28 cm. 
 - Crash course .
 - Crash course series (Westport, Conn.) .
<br/><br/>Includes bibliographical references and index. 
<br/><br/>What is reference service? -- Communicating with your patrons -- Building and maintaining a reference collection -- Searching print and electronic sources -- Finding books : library catalogs and bibliographies -- Finding articles : indexes and databases -- Finding background information and definitions : encyclopedias and dictionaries -- Finding facts fast : ready reference -- Using the Web to reach your patrons and help them find information -- Reference ethics and reference policies -- Networking with other libraries and librarians -- For more information. 
<br/><br/><label>ISBN: </label>9781591584636 (alk. paper) 1591584639 (alk. paper) :  $60.00 
<br/><br/><label>LCCN: </label>2007052948 
<br/><br/><label>Nat. Bib. No.: </label>GBA809165  bnb 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)--Handbooks, manuals, etc.<br/>Reference services (Libraries)--Handbooks, manuals, etc.
<br/><br/><label>LC Class. No.: </label>Z711  / .F645 2008