TY  - BOOK
AU  - Ford,Charlotte
TI  - Crash course in reference
T2  - Crash course
SN  - 9781591584636 (alk. paper)
AV  - Z711 .F645 2008
PY  - 2008///
CY  - Westport, Conn.
PB  - Libraries Unlimited
KW  - Reference services (Libraries)
KW  - Handbooks, manuals, etc
KW  - sears
N1  - Includes bibliographical references and index; What is reference service? -- Communicating with your patrons -- Building and maintaining a reference collection -- Searching print and electronic sources -- Finding books : library catalogs and bibliographies -- Finding articles : indexes and databases -- Finding background information and definitions : encyclopedias and dictionaries -- Finding facts fast : ready reference -- Using the Web to reach your patrons and help them find information -- Reference ethics and reference policies -- Networking with other libraries and librarians -- For more information
ER  -