Gapara, Lovemore. <br/><br/>
An assessment of customer satisfaction and retention used in the insurance sector in Zimbabwean :  a case for first life Assurance Company. 

 - ed. 
 -  2003. 
 - viii, 73 pages :  coloured illustrations ;    cm. 
<br/><br/>Dissertation (Msc.)--Chinhoyi University of Technology, 2013. 
<br/><br/>Includes Bibliographical references (p.60-64) and abstract. 
<br/><br/><label>ISBN: </label> $ 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction.