TY  - BOOK
AU  - Gapara,Lovemore
ED  - Chinhoyi University of Technology.
TI  - An assessment of customer satisfaction and retention used in the insurance sector in Zimbabwean: a case for first life Assurance Company
PY  - 2003///
KW  - Customer satisfaction
N1  - Dissertation (Msc.)--Chinhoyi University of Technology, 2013; Includes Bibliographical references (p.60-64) and abstract
ER  -