Mabanja, Simba Rutherford. <br/><br/>
Achieving customer satisfaction and retention in a deregulated telecommunication industry :  the case study for TELONE / 
by Simba Rutherford Mabanja. 
 -  2007. 
 - xi, 102 pages :  illustrations ;  cm. 
<br/><br/>Dissertation (Msc.)--Chinhoy University of Technology, 2007. 
<br/><br/>Includes bibliographical references (p.88-91) and abstratc. 
<br/><br/><label>ISBN: </label> $ 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telone.<br/>Telecommunication.<br/>Telecommunication.