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  <titleInfo>
    <title>Achieving customer satisfaction and retention in a deregulated telecommunication industry</title>
    <subTitle>the case study for TELONE</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Mabanja, Simba Rutherford.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
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    <namePart>Chinhoyi University of Technology</namePart>
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    <dateIssued>2007</dateIssued>
    <issuance>monographic</issuance>
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  <language>
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  <physicalDescription>
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    <extent>xi, 102 pages : illustrations ; cm.</extent>
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  <note type="statement of responsibility">by Simba Rutherford Mabanja.</note>
  <note>Dissertation (Msc.)--Chinhoy University of Technology, 2007.</note>
  <note>Includes bibliographical references (p.88-91) and abstratc.</note>
  <subject authority="lcsh">
    <topic>Telone</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Telecommunication</topic>
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  <subject authority="sears.">
    <topic>Telecommunication</topic>
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