TY  - BOOK
AU  - Mabanja,Simba Rutherford
ED  - Chinhoyi University of Technology.
TI  - Achieving customer satisfaction and retention in a deregulated telecommunication industry: the case study for TELONE 
PY  - 2007///
KW  - Telone
KW  - Telecommunication
KW  - sears
N1  - Dissertation (Msc.)--Chinhoy University of Technology, 2007; Includes bibliographical references (p.88-91) and abstratc
ER  -