Mumiriki, Darlington. <br/><br/>
The effect of service quality on customer satisfaction :  a study of Zimbabwe's fixed-line telecommunications / 
Darlington Mumiriki. 
 - ed. 
 -  2013. 
 - x, 100 p. :  ill. ;    cm. 
<br/><br/>Dissertation (Msc.)--Chinhoyi University of Technology, 2013. 
<br/><br/>Include bibliographical references (p.91-95) and abstract. 
<br/><br/><label>ISBN: </label> $ 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction.<br/>Telecommunications.