TY  - BOOK
AU  - Mumiriki,Darlington
ED  - Chinhoyi University of Technology.
TI  - The effect of service quality on customer satisfaction: a study of Zimbabwe's fixed-line telecommunications 
PY  - 2013///
KW  - Customer satisfaction
KW  - Telecommunications
N1  - Dissertation (Msc.)--Chinhoyi University of Technology, 2013; Include bibliographical references (p.91-95) and abstract
ER  -