TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
AU  - Bordoloi,Sanjeev K.
TI  - Service management: operations, strategy, information technology 
SN  - 9781259010651 :
AV  - HD9980.5 .F549 2008
U1  - 658 22
PY  - 2014///
CY  - Boston
PB  - McGraw-Hill/Irwin
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and indexes
ER  -