TY - BOOK AU - Chaffey,Dave AU - Chadwick,Fiona Ellis TI - Digital marketing: strategy, impemantation and practice SN - 9780273746102 AV - HF5415.13 .U735 2004 U1 - 658.8/4 21 PY - 2012/// CY - Essex PB - Pearson KW - Marketing KW - Management KW - Electronic commerce KW - Internet marketing KW - Consumer behavior KW - Strategic planning KW - sears KW - Consumers N1 - Includes index; Introduction -- MotherNature.com -- Understand customer needs and behavior -- Dell Online -- Formulate a strategy to fill needs -- InSite Marketing Technology -- Segmentation and positioning -- Terra Lycos -- New products -- MarketSoft Corporation -- Communication and selling -- OSRAM Sylvania -- Pricing and distribution -- Logistics.com -- Build a trusting relationship with customers -- Travelocity -- The future of digital marketing -- Citibank Online ER -