TY - BOOK AU - McDonald,Malcolm; Rogers,Beth; Woodburn,Diana TI - Key customers: how to manage them profitably SN - 0750646152 PY - 2000/// CY - Oxford PB - Butterworth-Heinemann / Chartered Institute of Marketing KW - Selling KW - Key accounts KW - Marketing KW - Customer services KW - sears N1 - Includes index ER -