TY  - BOOK
AU  - Salter, B
TI  - Dealing with difficult people: Learn in a week, what the experts learn in a lifetime
T2  - HBR emotional intelligence series
SN  - 9781444158830
AV  - BF637 .s43 2018
U1  - 658.3/045 23
PY  - 2018///]
CY  - Boston, Massachusetts
PB  - Harvard Business Review Press
KW  - Conflict management
KW  - Problem employees
KW  - Emotional intelligence
KW  - Problem solving
KW  - Work
KW  - Psychological aspects
N2  - At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
ER  -