@book{2233,
	author = {Shockley-Zalabalak, Pamela.},
	title = {Fundamentals of organizational communication : knowledge, sensitivity, skills, values.},
	publisher = {Addison - Wesley Longman,},
	year = {1999.},
	address = {New York :},
	edition = {4th.},
	note = {Includes bibliographical references and index.}
}