TY  - BOOK
AU  - Shockley-Zalabalak, Pamela.
TI  - Fundamentals of organizational communication : knowledge, sensitivity, skills, values
SN  - 0801332036
PY  - 1999///
CY  - New York
PB  - Addison - Wesley Longman
KW  - Communication in organizations
N1  - Includes bibliographical references and index
ER  -