Focazio, Martin T. <br/><br/>
The E-factor :  building a 24/7 customer-centric, electronic business for the Internet age. 

 - New York :  Amacom,  2001. 
 - viii, 242p. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0814404898 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic commerce.<br/>Electronic commerce.