TY  - BOOK
AU  - Focazio,Martin T.
TI  - The E-factor: building a 24/7 customer-centric, electronic business for the Internet age
SN  - 0814404898
PY  - 2001///
CY  - New York
PB  - Amacom
KW  - Electronic commerce
KW  - sears
N1  - Includes index
ER  -