Hill, Nigel. <br/><br/>
Handbook for measuring customer satisfaction and loyalty. 

 - New Delhi :  Infinite,  2003. 
 - xiv, 289p. :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>8179290514 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Evaluation--Handbooks, manuals, etc.<br/>Consumer satisfaction.<br/>Tax assessment--Handbooks, manuals, etc.