TY  - BOOK
AU  - Hill,Nigel
AU  - ALEXANDER,Jim
TI  - Handbook for measuring customer satisfaction and loyalty
SN  - 8179290514
PY  - 2003///
CY  - New Delhi
PB  - Infinite
KW  - Evaluation
KW  - Handbooks, manuals, etc
KW  - Consumer satisfaction
KW  - Tax assessment
KW  - sears
N1  - Includes bibliographical references and index
ER  -