@book{2350,
	author = {Woolcott, L. A. and Unwin, W. R.},
	title = {Mastering business communication /},
	publisher = {Palgrave,},
	year = {1983.},
	series = {(Palgrave Master Series)},
	address = {Houndmills, Basingstoke :},
	note = {Includes index.}
}