TY  - BOOK
AU  - Lenehan,Tony
AU  - Harrington,Denis
TI  - Managing quality in tourism: theory and practice. 
SN  - 8180140849
PY  - 2006///
CY  - Delhi
PB  - A.K. Jain
KW  - Tourism
KW  - Management
KW  - Total quality management
KW  - Quality control
KW  - sears
N1  - Includes bibliographical references and index
ER  -