@book{3330,
	author = {Foster, S. Thomas.},
	title = {Managing quality :},
	publisher = {Pearson Prentice Hall,},
	year = {c2007.},
	address = {Upper Saddle River, N.J. :},
	edition = {3rd ed.},
	url = {http://www.loc.gov/catdir/toc/ecip0610/2006009189.html}
}