A handbook of management and leadership : a guide to managing for results /
Management and leadership
Michael Armstrong, Tina Stephens.
- London ; Sterling, VA : Kogan Page, 2005.
- x, 242 p. ; 25 cm.
Includes bibliographical references and index.
The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.
0749443448
2005001556
GBA503027 bnb
Management--Handbooks, manuals, etc. Leadership--Handbooks, manuals, etc. Management--Handbooks, manuals, etc. Leadership--Handbooks, manuals, etc.