TY  - BOOK
AU  - Harris,Elaine K.
TI  - Customer service: a practical approach 
SN  - 0131989375 (alk. paper)
AV  - HF5415.5 .H2897 2007
U1  - 658.8/12 22
PY  - 2007///
CY  - Upper Saddle River, N.J.
PB  - Pearson Prentice Hall
KW  - Customer services
KW  - sears
N1  - Includes index; Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/toc/ecip062/2005030573.html
ER  -