Managing change : negotiating conflict - Anstey, Mark.; Anstey, Mark. (Kenwyn [South Africa] : Juta, 1999)
First ed. published as: Negotiating conflict. 1991.
Includes bibliographical references (p. 373-389) and index.
Keywords: Conflict management; Negotiation; Mediation; Industrial relations; Conflict management; Negotiation; Arbitration and award; Industrial relations