Lucas, Robert W. <br/><br/>
Customer service :  skills for success / 
Robert W. Lucas. 
 - 4th ed. 
 - Boston :  McGraw-Hill,  c2009. 
 - xx, 294 p. :  ill. (some col.) ;  26 cm. 
<br/><br/>Includes bibliographical references (p. 288) and index. 
<br/><br/> "Walking the tightrope between effective business practices and quality customer service is becoming increasingly complicated. Customer Service: Skills for Success strives to simplify the landscape by offering both effective tools for coping with changing business models, and crucial advice and examples for dealing with all types of customers."--BOOK JACKET. 
<br/><br/><label>ISBN: </label>9780071277501 (pbk.) 
<br/><br/><label>LCCN: </label>2007045960 
<br/><br/><label>Nat. Bib. No.: </label>GBA995398  bnb 
<br/><br/><label>Nat. Bib. Agency Control No.: </label>015381489  Uk 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / LUC 
<br/><br/><label>Dewey Class. No.: </label>658.8/12