01634cam a2200409 a 4500 0000019906 20230921134914.0 071108e200900 maum b a001 0 eng 2007045960 GBA995398 bnb 015381489 Uk 9780071277501 (pbk.) (OCoLC)181072636 .b68436518 OSUU HF5415.5 LUC 658.8/12 22 Lucas, Robert W. Customer service : skills for success / Robert W. Lucas. 4th ed. Boston : McGraw-Hill, c2009. xx, 294 p. : ill. (some col.) ; 26 cm. Includes bibliographical references (p. 288) and index. "Walking the tightrope between effective business practices and quality customer service is becoming increasingly complicated. Customer Service: Skills for Success strives to simplify the landscape by offering both effective tools for coping with changing business models, and crucial advice and examples for dealing with all types of customers."--BOOK JACKET. Customer services. Customer services. sears. 100923 MARS kwx MARS N 20230822095114.0 4041 4041 0 0 0 0 cutlib cutlib 2023-09-21 0 HF 5415.5 LUC BK0034577 2023-09-21 00:00:00 c.026155 2023-09-21 BK 0 0 0 0 cutlib cutlib 2023-09-21 0 HF 5415.5 LUC BK0034610 2023-09-21 00:00:00 c.026157 2023-09-21 BK 0 0 0 0 cutlib cutlib 2023-09-21 0 HF 5415.5 LUC BK0034580 2023-09-21 00:00:00 c.026156 2023-09-21 BK 0 0 0 0 cutlib cutlib 2023-09-21 0 HF 5415.5 LUC BK00457874 2023-09-21 00:00:00 c.038380 2023-09-21 BK 0 0 0 0 cutlib cutlib 2023-09-21 0 HF 5415.5 LUC BK00457871 2023-09-21 00:00:00 c.038379 2023-09-21 BK