Customer service
skills for success
Lucas, Robert W.
creator
text
bibliography
mau
Boston
McGraw-Hill
c2009
2009
4th ed.
monographic
eng
xx, 294 p. : ill. (some col.) ; 26 cm.
"Walking the tightrope between effective business practices and quality customer service is becoming increasingly complicated. Customer Service: Skills for Success strives to simplify the landscape by offering both effective tools for coping with changing business models, and crucial advice and examples for dealing with all types of customers."--BOOK JACKET.
Robert W. Lucas.
Includes bibliographical references (p. 288) and index.
Customer services
Customer services
HF5415.5 LUC
658.8/12
9780071277501 (pbk.)
2007045960
071108
20230921134914.0
0000019906