TY  - BOOK
AU  - Lucas,Robert W.
TI  - Customer service: skills for success 
SN  - 9780071277501 (pbk.)
AV  - HF5415.5 LUC
U1  - 658.8/12 22
PY  - 2009///
CY  - Boston
PB  - McGraw-Hill
KW  - Customer services
KW  - sears
N1  - Includes bibliographical references (p. 288) and index
N2  - "Walking the tightrope between effective business practices and quality customer service is becoming increasingly complicated. Customer Service: Skills for Success strives to simplify the landscape by offering both effective tools for coping with changing business models, and crucial advice and examples for dealing with all types of customers."--BOOK JACKET
ER  -