Dale, Barrie, <br/><br/>
Total quality management blueprint / 
by Barrie Dale and Heather Bunney. 
 - ed. 
 - Oxford :  Blackwell Publishers,  1999. 
 - xvii, 275  p. :  ill ;  cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>0631195777 :  $25 00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Customer satisfactory.