TY  - BOOK
AU  - Dale,Barrie
AU  - Bunney,Heather
TI  - Total quality management blueprint
SN  - 0631195777 :
PY  - 1999///
CY  - Oxford
PB  - Blackwell Publishers
KW  - Total quality management
KW  - Customer satisfactory
N1  - Includes index
ER  -