TY  - BOOK
AU  - Stapenhurst,Tim
TI  - The benchmarking book: a how-to-guide best practice for managers and practitioners 
SN  - 9780750689052 (pbk.)
U1  - 658.4013 22
PY  - 2009///
CY  - Amsterdam, London
PB  - Elsevier/Butterworth-Heinemann
KW  - Benchmarking (Management)
N1  - Includes bibliographical references and index
ER  -