TY  - BOOK
AU  - Locker,Kitty O.
AU  - Kaczmarek,Stephen Kyo
TI  - Business communication: building critical skills 
SN  - 970072305873
PY  - 2001///
CY  - Boston
PB  - McGraw-Hill
KW  - Business communication
KW  - Communication skills
N1  - Includes index and bibliography
ER  -