01501cam a2200361 a 4500 0000022503 20230921135026.0 080122s2008 enka b 001 0 eng 2008002916 9781405847322 (pbk. : alk. paper) : US$38.44 1405847328 (pbk. : alk. paper) 15148866 (OCoLC)191090463 (OCoLC)216941208 (OCoLC)ocn191090463 HD9980.5 .J647 2008 658 22 Johnston, Robert, 1953- Service operations management : improving service delivery / Robert Johnston and Graham Clark. 3rd ed. Harlow, Essex, England : Financial Times/Prentice Hall, 2008. xvi, 533 p. : ill. ; 25 cm. Includes bibliographical references and index. Service industries Management. Service industries Management. sears Clark, Graham, 1949- Table of contents only http://www.loc.gov/catdir/toc/ecip089/2008002916.html 7 cbc orignew 1 ecip 20 y-gencatlg 121121 acquire 1 shelf copies policy default se01 2008-01-22 to Dewey xj04 2008-12-15 Z-CipVer xj04 2008-12-15 to BCCD telework 20230822095114.0 4994 4994 0 0 0 0 cutlib cutlib 2023-09-21 0 HD 9980.5 JOH BK0044167 2023-09-21 00:00:00 c.033064 2023-09-21 BK