Looy, Bart Van [ed...etal] <br/><br/>
Services management :  an intergrated approach / 
edited by Bart Van Looy [etal]. 
 - 2nd ed. 
 - London :  Prentice Hall,  2003. 
 - xxvi, 527 p. :  ill ;  cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780273673538 :  $45.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing--Management.<br/>Marketing--Management.