TY  - ADVS
AU  - Metters,Richard
TI  - Service operations strategies
T2  - Operations strategy
PY  - 2012///
CY  - London
PB  - Henry Stewart Talks
KW  - Business logistics
KW  - Customer services
KW  - Management
KW  - Strategic planning
N1  - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: Characteristics of services -- Strategic service vision -- De-coupling services -- Strategies of cost, flexibility, speed and quality -- Back-office de-coupling strategies; Access restricted to subscribers
UR  - http://hstalks.com/lib.php?t=HST162.3451_1_2&c=250
UR  - http://hstalks.com/lib.php?t=HST162&c=250
ER  -