Baran, Roger J. <br/><br/>
Customer relationship management / 
by Roger J. Baran, Robert J. Galka and Daniel P. Strunk. 
 - ed. 
 - Andover :  Cengage Learning,  2008. 
 - 308 p. :  ill ;  cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>8131505189 :  US$25 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship.