Heppell, Michael. <br/><br/>
Five star service, one star budget :  how to create magic moments for your customers that get you noticed, remembered and referred / 
Michael Heppell. 
 - Harlow :  Pearson/Prentice Hall Business,  2006. 
 - ix, 128 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>0273707922 :  $40.00 
<br/><br/><label>Nat. Bib. No.: </label>GBA623658  bnb 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Consumer satisfaction.<br/>Customer services--Management.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .H424 2006