00932cam a22002534a 4500 0000022940 20230921135036.0 060315s2006 enkm a000 0 eng GBA623658 bnb 0273707922 : $40.00 HF5415.5 .H424 2006 Heppell, Michael. Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred / Michael Heppell. Harlow : Pearson/Prentice Hall Business, 2006. ix, 128 p. : ill. ; 24 cm. Customer services Management. Consumer satisfaction. Customer services Management. sears 130319 N 20230822095114.0 1401800014 5145 5145 0 0 0 0 cutlib cutlib 2023-09-21 0 HF 5415.5 HEP BK00444889 2023-09-21 00:00:00 c.034810 2023-09-21 BK 0 0 0 0 cutlib cutlib 2023-09-21 0 HF 5415.5 HEP BK00444900 2023-09-21 00:00:00 c.034809 2023-09-21 BK