TY  - BOOK
AU  - Heppell,Michael
TI  - Five star service, one star budget: how to create magic moments for your customers that get you noticed, remembered and referred 
SN  - 0273707922 :
AV  - HF5415.5 .H424 2006
PY  - 2006///
CY  - Harlow
PB  - Pearson/Prentice Hall Business
KW  - Customer services
KW  - Management
KW  - Consumer satisfaction
KW  - sears
ER  -