Futrell, Charles M. <br/><br/>
Fundamentals of selling :  customers for life through service / 
by Charles M. Futrell. 
 - 9th ed. 
 - Boston :  McGraw-Hill,  2006. 
 - xxv, 658 p. :  col ill ;  cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>0071115889 :  US$38 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer services.