Munatsi, Blessing. <br/><br/>
Application of SERVQUAL as a strategic quality management tool in the Zimbabwean Hospitality Industry :  a case of Holiday Inn Harare / 
Blessing Munatsi. 
 - ed. 
 -  2010. 
 - x, 81 p. :  ill. ;  cm. 
<br/><br/>Dissertation (Msc)--Chinhoyi University of Technology, 2010. 
<br/><br/>Includes bibliographical references (p.72-76) and abstract. 
<br/><br/><label>ISBN: </label> $ 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Servqual.<br/>Strategic planning.<br/>Strategic planning.