TY  - BOOK
AU  - Munatsi,Blessing
TI  - Application of SERVQUAL as a strategic quality management tool in the Zimbabwean Hospitality Industry: a case of Holiday Inn Harare 
PY  - 2010///
KW  - Servqual
KW  - Strategic planning
KW  - sears
N1  - Dissertation (Msc)--Chinhoyi University of Technology, 2010; Includes bibliographical references (p.72-76) and abstract
ER  -