Mishra, Anil. <br/><br/>
Customer service in retailing / 
by Anil Mishra and Ruchi Gupta. 
 - ed. 
 - India :  Biztantra,  2009. 
 - ix,328 p. :  ill ;  cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>9788177223712 :  US$20 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer services.