Bradley, Sally. <br/><br/>
Customer service :  Candidate handbook / 
by Sally Bradely. 
 - ed. 
 - Oxford :  Heinemann,  2003. 
 - vi, 322 p. :  ill. ;  cm. 
<br/><br/>Incudes index. 
<br/><br/><label>ISBN: </label>0435451693 :  $70.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer services.