Nyamuzuwe, Blessmore. <br/><br/>
The impact of service quality on customer satisfaction and customer retention in the Zimbabwean Banking Sector / 
by Blessmore Nyamuzuwe. 
 - ed. 
 -  2012. 
 - viii, 73 p. :  ill. ;    cm. 
<br/><br/>Dissertation (Msc.)--Chinhoyi University of Technology, 2012. 
<br/><br/>Includes bibliographical references (p.56-73) and abstract. 
<br/><br/><label>ISBN: </label> $ 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service quality.<br/>Customer satisfaction.